Background
As a knowledgeable and experienced IT professional, I have had a diverse career in the Information Technology industry. From owning and operating an IT consulting services company to contributing to a senior management team in a multi-billion-dollar financial institution, I have delivered enterprise infrastructure support and innovative solutions to our valued business partners.
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My expertise extends to finding creative solutions for complex IT problems, and I have a proven track record of establishing efficient processes and procedures that drive automation, enabling us to provide faster and more accurate services to our customers.
Bachelor of Science | Summa Cum Laude
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Associate of Applied Business |
Computer Programming Technology
In my career, I have honed my skills in various web application languages, including PHP, Classic ASP, JavaScript, ASP.Net, Swift, and Wix Velo. This diverse experience has enabled me to develop a range of web and mobile applications tailored to meet unique client needs. Additionally, I am proficient in utilizing multiple database platforms such as SQL Server, MySQL, and Microsoft Access to ensure robust and efficient data management.
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As a well-rounded professional, I excel in program and project management, leveraging my Scrum Master/Agile, and programming background to drive teams toward success. My keen attention to detail and sense of urgency enable me to lead, mentor, and coach teams effectively, fostering a collaborative and high-performing work environment. I thrive on problem-solving and maintain a solution-centric mindset, which drives me to optimize processes and consistently deliver outstanding results.
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Transition planning and execution are areas where I particularly shine, ensuring seamless operations during organizational changes. My expertise extends to IT Infrastructure Service Delivery and operations management, where I have consistently demonstrated my ability to optimize time and resources. I practice efficient incident and problem management and implement effective change management best practices, ensuring stability and continuous improvement in all projects I undertake.
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With a focus on delivering value and achieving excellence, I am committed to driving organizational success through strategic planning, innovative solutions, and effective team leadership.
Excelling in multi-sized, fast-paced projects requiring collaboration to attain quality, on-time deliverables in Business Products; Health Plan Services and Benefits; Consumer Products, Promotions, and Incentives; International Marketing Events; and Website / Mobile Development.
Automating manual tasks related to corporate-wide network management solutions to achieve soft-dollar savings of $1 million while reducing project man hours by 20,000 hours.
Establishing key reporting for senior management to improve client service delivery quality.
Successfully managing Business Analysts on a complicated corporate-wide centralized security access project within tight timelines and a high degree of ambiguity.
Developing processes, procedures, and controls in an unstable computing environment to transform a team’s operational aspect from being reactive to proactive in daily BAU support.
Delivering highly effective leadership to accomplish a high-profile Vulnerability Management web application on-time and under extremely rigorous timeframes.
Leading top-performing onshore / offshore development teams, including driving project management, process controls management, customer support, and communications efforts.
Designing and implementing infrastructure solutions for greater capacity, reliability, and performance for a large heavily used worldwide data warehouse.
